Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
Service level management requires skills and competencies related to business analysis, supplier management, and relationship management. This practice involves defining, documenting, agreeing, monitoring, measuring, reporting, and reviewing the level of IT services provided. This inherently requires the ability to analyze business needs, manage relationships with suppliers, and ensure good communication and liaison with the business stakeholders to meet service level agreements and improve service quality.
The skills and competencies for service level management include relationship management, business liaison, business analysis, and commercial/supplier management.