Which value chain activity is concerned with the availability of service components?
Which value chain activity is concerned with the availability of service components?
The obtain/build value chain activity in ITIL is responsible for ensuring that service components are available when and where they are needed and that they meet agreed specifications. This involves acquiring or building the necessary service components and making sure they are in place to support the delivery of services. Therefore, the obtain/build activity is the one concerned with the availability of service components.
Answer is A 4.5.5 Obtaint/build key message The purpose of the obtain/build value chain activity is to ensure that service components are available when and where they are needed, and meet agreed specifications.
4.5.5 - The purpose of the obtain/build value chain activity is to ensure that service components are available when and where they are needed, and meet agreed specifications.
C. Deliver and support In the ITIL value chain, the "Deliver and Support" activity is concerned with the availability of service components. This activity ensures that services are delivered and supported according to the agreed specifications and service levels, including the availability of services and components, ensuring that services meet the organization’s needs and are available when and where they are needed.
C. Deliver and support The "Deliver and Support" value chain activity in ITIL V4 focuses on ensuring that services are delivered and supported according to agreed specifications and stakeholders' expectations. This includes managing the availability, performance, and security of service components, ensuring that users have access to services when required, and providing support when issues arise. Thus, the availability of service components is a central concern of this activity.
C. Deliver and support
Deliver and support
A is correct https://www.axelos.com/resource-hub/blog/itil-4-connecting-key-concepts-part-4