Which practice guarantees that users have a range of access channels to choose from to report problems?
Which practice guarantees that users have a range of access channels to choose from to report problems?
A service desk is responsible for providing a single point of contact between the service provider and users. This includes offering multiple access channels such as phone, email, chat, and even self-service portals to report problems or requests, thereby ensuring that users have a range of access channels to choose from to report issues.
Service desks provide a variety of channels for access.