Which directly assists with the diagnosis and resolution of simple incidents?
Which directly assists with the diagnosis and resolution of simple incidents?
Scripts for collecting user information assist directly with the diagnosis and resolution of simple incidents. These scripts typically gather essential details during initial contact, thereby streamlining and facilitating the identification and resolution of straightforward issues.
Ref 5.2.5 There may be scripts for collecting information from users during initial contact, and this may lead directly to diagnosis and resolution of simple incidents.
correct answer is A
Is it correct?
I m not sure whether A is right or else but B,C & D are definitely not fit the requirement
A is correct.
Isn't it B?
Working patterns are like Knowledge Articles right?
5.2.5 /pg. 123 There should be a formal process for logging and managing incidents. This process does not usually include detailed procedures for how to diagnose, investigate, and resolve incidents, but can provide techniques for making investigation and diagnosis more efficient. There may be scripts for collecting information from users during initial contact, and this may lead directly to diagnosis and resolution of simple incidents. Investigation of more complicated incidents often requires knowledge and expertise, rather than procedural steps.
A. Scripts for collecting user information is my answer.