D. "Warranty relates to how the service performs. This can be expressed in terms of service levels that should be agreed and aligned with the needs of consumers, including: - avalability - capacity - security - continuity A service may be said to provide acceptable assurance, or "warranty", if all defined and agreed conditions are met."

D. Warranty Warranty is fit for use; how the service is delivered; assurance that a product or service will meet its agreed requirements for availability, capacity, security, continuity

D is correct.

2.5.4 Definition of Warranty -Warranty typically addresses such areas as the availability of the service, its capacity, levels of security and continuity

2.5.4 Definition of Warranty - Each activity transforms inputs into outputs. These inputs can be demand from outside the value chain

D. Warranty means an assurance that service will meet customer requirements Warranty