Identify the missing words in the following sentence:
The 'incident management' practice should maintain [?] for logging and managing incidents.
Identify the missing words in the following sentence:
The 'incident management' practice should maintain [?] for logging and managing incidents.
The 'incident management' practice should maintain a formal process for logging and managing incidents. This ensures that there is a structured and consistent approach to handling incidents, which is crucial for effective incident management. A formal process provides the necessary framework, guiding how incidents should be logged, managed, and resolved.
There should be a formal process for logging and managing incidents. B is correct
Section 5.2.5 Incident management - Page 123 first line clearly states - There should be a 'formal process' for logging and managing incidents.
Answer B: “There should be a formal process for logging and managing incidents.” Ref 5.2.5 C is incorrect: “This process does NOT usually include detailed procedures for how to diagnose, investigate, and resolve incidents.” Ref 5.2.5
Formal process
B is correct
The 'incident management' practice should maintain a formal process for logging and managing incidents. This emphasizes the need for a structured approach to ensure that incidents are handled consistently and effectively.
Choosing Between Formal Processes and Detailed Procedures: Formal processes serve as the overarching framework, while detailed procedures fit within those processes. Use formal processes when you need a high-level structure to guide incident management consistently. Use detailed procedures when specific actions require precise instructions.
B is correct
Formal process
There should be a formal process for logging and managing incidents.
It's B
Formal process
B is correct
incident management is a formal process that helps IT teams investigate, record, and resolve service interruptions or outages. I think B.
B is right answer
Thought it was C icl
B is correct There should be a formal process for logging and managing incidents. This process does not usually include detailed procedures for how to diagnose, investigate, and resolve incidents, but can provide techniques for making investigation and diagnosis more efficient.