What is the cause, or potential cause, of one or more incidents?
What is the cause, or potential cause, of one or more incidents?
A problem is the cause, or potential cause, of one or more incidents. In IT service management, a problem is defined as the underlying cause of one or more incidents. Identifying and resolving problems can help prevent incidents from occurring in the future.
A is correct. Multiple incidents are a problem. An event can trigger a problem though.
C. An event In the context of IT service management, an event is any detectable occurrence that has significance for the management of the IT infrastructure or the delivery of IT service. Events can be generated by hardware or software components, and they are often monitored to detect conditions that may require attention or investigation. Events can be the cause or indicator of incidents, problems, or other events in the IT environment. When an event triggers an incident, it's typically referred to as an "incident event."