What term is used to describe the functionality of a service?
What term is used to describe the functionality of a service?
The term used to describe the functionality of a service is 'Utility'. Utility refers to the ability of the service to meet a particular need or support the performance of the consumer, answering the question of 'what the service does' or whether it is 'fit for purpose'.
Utility = functionality Warranty = assurance
Utility = functionality
Utility is the functionality offered by a product or service to meet a particular need. Utility perhaps answers ‘what the service does’ or whether a service is ‘fit for purpose’. To have utility, a service must either support the performance of the consumer and/or remove constraints from the consumer. Warranty, on the other hand, is the assurance that a product or service will meet agreed requirements. Warranty answers ‘how the service performs’ or whether a service is ‘fit for use’. Warranty often relates to service levels aligned with the needs of service consumers, such as availability, capacity, security, and continuity.
C: Utility