Which practice performs reviews to ensure that services continue to meet the needs of the customers?
Which practice performs reviews to ensure that services continue to meet the needs of the customers?
Service level management performs reviews to ensure that services continue to meet the needs of the customers. It is responsible for negotiating and agreeing on service level agreements (SLAs) and ensuring that service performance meets or exceeds these SLAs.
correct answer B
5.2.15 Performs service reviews to ensure that the current set of services continues to meet the needs of the organization and its customers.
Answer B is correct