Which costs are included in the value proposition of a service?
Which costs are included in the value proposition of a service?
The costs included in the value proposition of a service are the money that the service consumer no longer needs to spend because they are using the service. This is because one aspect of a value proposition is the cost savings or cost removal that the service provides to the consumer, thus enhancing its overall value.
B is correct. D is the definition of "value".
B is correct. As per section 2.5.2 of the official ITIL publication “There are two types of costs involved in a service relationship: costs removed from the consumer by the service…(and) costs imposed on the consumer by the service….BOTH types of cost are considered when the consumer assess the VALUE which they expect to service to create.” As pointed out by julyagumar, D is the definition of value, but that is now what is asked for here. The value proposition also includes the cost savings.
Service provider can't know cost removed from customer, only how much his service will cost. So it's A.
Nobody is saying they know it. The question is not about knowing or not knowing the costs. The questions asks for included costs - no matter if somebody knows them or not. A is wrong. Additional expenses cannot be included. It is an obvious contradiction.
costs removed from the consumer by the service (a part of the value proposition). This may include costs of staff, technology, and other resources, which the consumer does not need to provide
B is correct. As per section 2.5.2 of the official ITIL publication “There are two types of costs involved in a service relationship: costs removed from the consumer by the service…(and) costs imposed on the consumer by the service….BOTH types of cost are considered when the consumer assess the VALUE which they expect to service to create.” As pointed out by julyagumar, D is the definition of value, but that is now what is asked for here. The value proposition also includes the cost savings.
B is correct.
B is correct
Its B. Value proposition is TAKING AWAY cost.
Have to correct my vote to B. Costs removed are part of value proposition Costs imposed are costs of service consumption. So it's not A
Is it correct?
For me B is better?
B is correct
Are you sure? Why?
D is Value
B is correct
D is correct
B includes the value gained
B is correct.