Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?
Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?
Change control is the practice that ensures any addition, modification, or removal of anything that could affect services is assessed and authorized. Its purpose is to maximize successful service and product changes by properly assessing risks, authorizing changes, and managing the change schedule.
C. But referring to the book ITIL 4, the ITIL practice is called "Change Enablement".
Answer C indeed, however it should be updated to 'Change Enablement'.
5.2.4 Change control: the purpose of the change control practice is to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule. Change: The addition, modification, or removal of anything that could have a direct or indirect effect on services.
you can't have procedures for each incident. collaboration with teams is correctt answer.
Change control is the correct answer but I agree, it is now called Change Enablement.