Which ITIL concept helps an organization to make good decisions?
Which ITIL concept helps an organization to make good decisions?
The guiding principles in ITIL are designed to help an organization adopt and adapt service management in a way that aligns with its own business goals and objectives. These principles serve as recommendations that guide organizations in their decision-making processes and support them in achieving successful outcomes across various contexts.
"The guiding principles defined here embody the core messages of ITIL and of service management in general, supporting successful actions and good decisions of all types and at all levels. "
Correct answer B