Which is a purpose of the 'service level management' practice?
Which is a purpose of the 'service level management' practice?
The purpose of the 'service level management' practice is to set clear business-based targets for service levels. This involves ensuring that the delivery of services is properly assessed, monitored, and managed against these targets to meet the established goals.
A. To establish and nurture the links between the organization and its stakeholders = relationship management B. To ensure that the organization's suppliers and their performance are managed appropriately = supplier management C. To support the agreed quality of a service by handling all agreed, user-initiated service requests = service request D. To set clear business-based targets for service levels = service level
D. Under 5.2.15, The purpose of the service level management practice is to set clear business-based targets for service levels, and to ensure that delivery of services is properly assessed, monitored, and managed against these targets.