Which practice forms a link between the service provider and the users of services?
Which practice forms a link between the service provider and the users of services?
The correct answer is the Service Desk. The service desk practice captures demand for incident resolution and service requests and acts as the entry point and single point of contact between the service provider and its users. This forms a critical link between the service provider and the users of the services.
5.2.14 Service desk The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users.
D is correct.
D is the answer