Which statement about the 'service request management' practice is CORRECT?
Which statement about the 'service request management' practice is CORRECT?
Service request management involves managing routine, low-risk requests from users that often require authorization according to financial, information security, or other policies. While simple or standardized workflows can be used for many service requests, some service requests do necessitate additional financial approvals. Hence, financial authorization is sometimes required for service requests, making this the correct statement.
The correct answer is D) ... -Some service requests require authorization according to financial, information security or other policies. -Service requests may have simple workflows or quite complex workflows
"Some service requests have very simple workflows..." - but not all, so it's not B "...Others, such as the setup of new employee, may be quite complex" - so A is not some service requests require authorization based on financial ,information security , or other policies - D is correct
D is the right one
This is correct because service request management typically involves using standardized and straightforward workflows to fulfill requests. These workflows are designed to be simple to ensure that requests such as for information, advice, standard changes, or access to an IT service can be processed quickly and efficiently, often allowing for automation and self-service capabilities. The simplicity of these workflows helps in providing a quick and consistent response to service requests, which is a fundamental aspect of good service request management practice.
Some service requests require authorization according to financial, information security, or other policies, while others may not need any.
D. According to the official ITIL Study Guide in chapter 5.2.16: "Some service requests require authorization according to financial, information security, or other policies, while others may not need any." A is not correct according to chapter 5.2.16: Complex workflows are also possible and allowed.
The answer is D : some service requests require authorization based on financial ,information security , or other policies , while others may not need any authorization
D is correct.
D is the right answer
D is correct.
D is the right answer
The correct answer is D
Service requests need to be streamlined, so each need separate workflow.
D is correct.
Service request management involves managing routine, low-risk requests from users. These requests are typically fulfilled using standardized processes and simple workflows to ensure the work flow keep going
ITIL4 book 5.3: Some service requests have very simple, or even potentially automated, workflows, such as a request for information.
I think it's D, but could also be B because pg 156 says: Different types of service request will have different fulfilment workflows, but both efficiency and maintainability will be improved if a limited number of workflow models are identified