ITILFND V4 Exam QuestionsBrowse all questions from this exam

ITILFND V4 Exam - Question 232


Which is an example of a service request?

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Correct Answer: C

A service request is typically any request for information, advice, a standard change, or access to a service. A request for access to a file fits this definition as it is a standard request for access within an organization. Other options like restoring normal operations, implementing a security patch, or investigating the cause of an incident are more closely related to incident or problem management rather than a service request.

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Tlab97271Option: C
Jul 5, 2023

C. A request for access to a file