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What is the difference between the 'incident management' and 'service desk' practices?

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Incident management resolves issues, service desk investigates the underlying causes of issues

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Incident management restores service operation, service desk provides communication with users

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Incident management manages interruptions to services, service desk monitors achieved service quality

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Incident management resolves complex issues, service desk resolves simpler issues

"}}]]}]]}],["$","div",null,{"className":"mx-auto max-w-[740px]","children":["$","details",null,{"className":"group","children":[["$","summary",null,{"className":"flex h-10 w-fit cursor-pointer items-center justify-center gap-2 rounded-full bg-brand px-8 font-heading text-sm font-medium text-white hover:bg-brand/90","children":[["$","span",null,{"className":"group-open:hidden","children":"Show Answer"}],["$","span",null,{"className":"hidden group-open:inline","children":"Hide Answer"}]]}],["$","div",null,{"className":"prose prose-sm prose-stone mx-auto mt-4 max-w-[740px] overflow-hidden pb-6 pt-2 md:prose-base","children":[["$","span",null,{"className":"font-medium","children":"Correct Answer: B"}],["$","p",null,{"children":""}]]}]]}]}]]]}],"$L24"]}]}]]

ITILFND V4 Exam - Question 302

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