The answer is D. About value streams and processes : As with the other dimensions of service management, the value streams and processes dimension is applicable to the SVS in general, as well as to specific products and services. In both these contexts, it defines the activities, workflows, controls, and procedures necessary to achieve agreed-upon objectives.

Definetly D. As stated in book by AXELOS: 3.4 The fourth dimension of service management is value streams and processes.. It defines the activities, workflows, controls and procedures needed to achieve agreed objectives.

D. Value streams and processes

D. is the correct answer

D is correct

D. Value streams and processes

workflow is like processes (and value streams) about activities

Value streams and processes not information and technology.

D is good

The value streams and processes dimension is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services. This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives

it defines the activities, workflows, controls, and procedures necessary to achieve agreed-upon objectives

The answer is D.

B is very doubtful, i knew it was D.

how is it B hahaha, it should be D

Definetly D. As stated in book by AXELOS: 3.4 The fourth dimension of service management is value streams and processes.. It defines the activities, workflows, controls and procedures needed to achieve agreed objectives.

which is correct answer/?

The answer is D The fourth dimension includes the value streams and processes. It is by no means the least important because of its placement. Other dimensions have to be understood if this dimension needs to deciphered. In this dimension, the other three dimensions are put together and sewn into a coordinated set of steps to co-create value. Service management elements such as processes, procedures, work activities, work