Which dimension includes the knowledge needed for the management of services?
Which dimension includes the knowledge needed for the management of services?
The dimension that includes the knowledge needed for the management of services is Information and Technology. This dimension involves the use of information and knowledge necessary for service management, as well as the essential technologies and their interactions within the service value system. Other dimensions, like Organizations and People, Partners and Suppliers, and Value Streams and Processes, focus on different aspects crucial for service management, but they do not specifically emphasize the knowledge required for managing services.
Chapter 3.2 When applied to the SVS, the information and technology dimension includes the information and knowledge necessary for the management of services, as well as the technologies required. It also incorporates the relationships between different components of the SVS, such as the inputs and outputs of activities and practices.
I am certain it's Organizations and People
In the book, under organizations and people it's not mentioned nowhere any kind of knowledge needed; so it's B
The answer is D.
from book " The technologies that support service management include, but are not limited to, workflow management systems, knowledge bases, inventory systems, "