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ITILFND V4 Exam - Question 110


Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

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Correct Answer: D

In the 'did we get there?' step of the 'continual improvement' model, the key activity is to evaluate measurements and metrics. This involves assessing whether the desired improvements have been achieved by analyzing data collected through various metrics and ensuring that the targets set during the planning phase have been met.

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SandyIndiaOption: D
Jul 25, 2021

A. Define measurable targets. Where Do We Want To Be? B. Perform baseline assessments. Where Are We Now? C. Execute improvement actions. How Do We Get There? D. Evaluate measurements and metrics. Did We Get There?

Bakayalo
Sep 30, 2021

Wrong description: C: execute improvement plan - should be ‘Take action ‘ instead

NkparksOption: D
Aug 20, 2021

Confirmed evaluate metrics and KPI’s

bigpete975Option: D
Dec 24, 2021

D is correct.

certgreedOption: D
Jan 31, 2022

correct answer is D

ZonciOption: D
Apr 9, 2024

A. Define measurable targets. Where Do We Want To Be? B. Perform baseline assessments. Where Are We Now? C. Execute improvement actions. Take action D. Evaluate measurements and metrics. Did We Get There?