Which action is performed by a service provider?
Which action is performed by a service provider?
A service provider is responsible for ensuring access to agreed resources. This means that the service provider makes sure that the resources which were promised to the consumer are available and accessible as per the terms of the service agreement. This responsibility is integral to the role of a service provider, differentiating it from other roles such as a service consumer or sponsor.
Answer is C
C. Correct. because SP provides the access to resources. A. Wrong. Service request is a request from a user or a user’s authorized representative. B. Wrong. this is the consumers' sponsor role. D. Wrong. the consumer receives the goods
I am surprised that Examtopics publish many wrong answers. Having seen the contribution of different people here, I decided to do a small research about this question, and trust me the CORRECT answer is C. See the explanation below: 39) A service provider describes a package that includes a laptop with software, licenses, and support. What is this package an example of? Answer is: service offering i.e, combination of those items ensures access to agreed resources Explanation: Service providers define combinations of goods, access to resources and service actions, to address the needs of different consumer groups. These combinations are called service offerings. This an excerpt from a paid study pack.
C Correct
C is correct.
C. Correct. because SP provides the access to resources. A. Wrong. Service request is a request from a user or a user’s authorized representative. B. Wrong. this is the consumers' sponsor role. D. Wrong. the consumer receives the goods
Ref. 2.4.1 Service provision includes ensuring access to resources for users
Service actions performed to address a consumer’s needs. These actions are performed by the service provider according to the agreement with the consumer. Some of the examples are, user support like service desk, where the service actions are performed to fulfil the needs of the consumer. In this example of service desk, resolving the incidents of the users will be one of the service actions.
Access to resources granted or licensed to a consumer under agreed terms and conditions. The resources remain under the provider’s control and can be accessed by the consumer only during the agreed service consumption period. Some of the example are access to the mobile network, or to the network storage or to a cloud environment etc. The ownership is not transferred to consumer, where the access is granted for the period of agreement (terms & condition) or license provided. The consumer can only access during the period of licence and terms & conditions.
C or A?
A: service consumer B: sponsor C: service provider d: service consumer
C. Ensuring access to agreed resources
por favor, es C arreglenlo.
Service Actions- Performed by the service provider to address a consumer’s needs. Performed according to an agreement with the consumer. A is correct https://www.bmc.com/blogs/itil-key-concepts-service-management/
C is the right answer
A service provider ensures access to the resource "the service".
A. Requesting required service actions : service consumer B. Authorizing budget for service consumption : sponsor C. Ensuring access to agreed resources : service provider D. Receiving of the agreed goods : service consumer