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Question 205

Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

    Correct Answer: C

    The phase of problem management that includes the regular re-assessment of the effectiveness of workarounds is Error control. Error control is responsible for managing known errors to ensure that they continue to be effective or are improved over time if they are no longer sufficient. This phase involves monitoring the status of known errors and evaluating whether current workarounds are providing adequate relief until a permanent resolution can be found.

Discussion
kanchantanwaniOption: C

Error control also regularly re-assesses the status of known errors that have not been resolved, taking account of the overall impact on customers and/or service availability, and the cost of permanent resolutions, and effectiveness of workarounds.