ITILFND V4 Exam QuestionsBrowse all questions from this exam

ITILFND V4 Exam - Question 59

What is the definition of a problem?

An unplanned interruption to a service, or reduction in the quality of a service

A cause, or potential cause, of one or more incidents

An incident for which a full resolution is not yet available

Any change of state that has significance for the management of a configuration item (CI)

Show Answer

Correct Answer: B

A problem is defined as a cause, or potential cause, of one or more incidents. This distinction highlights that a problem involves identifying and addressing the underlying causes of incidents to prevent their recurrence, rather than just dealing with the incidents themselves.

Discussion

5 comments

bigpete975Option: B

Dec 24, 2021

B is correct.

Bakayalo

Sep 9, 2021

Repeated question : #221

Leacco99Option: B

Oct 14, 2023

Reduction in QoS - Incident One or more incident - Problem Event

makowskim3Option: B

Aug 20, 2021

B - correct.

nylalaikoOption: B

Feb 9, 2024

B is the answer