Which practice has a strong influence on the user experience and perception of the service provider?
Which practice has a strong influence on the user experience and perception of the service provider?
The service desk practice has a strong influence on the user experience and perception of the service provider. This is because the service desk is the primary point of contact between users and the service provider, handling incidents, service requests, and general communication. A well-managed and effective service desk can significantly enhance user satisfaction and perception of the service provider.
Ref. 5.2.14 It is also essential to understand that the service desk has a major influence on user experience and how the service provider is perceived by the users.
A is correct.
A is correct
A is correct
C'est la réponse A