How can a service consumer contribute to the reduction of risk?
How can a service consumer contribute to the reduction of risk?
A service consumer can contribute to the reduction of risk by fully understanding their own requirements for the service. When service consumers have a clear and comprehensive understanding of their needs, they can effectively communicate these to the service provider, ensuring that the service delivered aligns with their expectations and requirements. This reduces the chance of misunderstandings or mismatches between the delivered service and what is needed, thereby minimizing the risk of service failure or dissatisfaction.
The consumer contributes to reducing risk by actively participating in defining the service requirements and clarifying its required outcomes, often on an ongoing basis. Clearly communicating the critical success factors (CSFs) and constraints that apply to the service.