Which practice provides a communications point for users to report operational issues, queries and requests?
Which practice provides a communications point for users to report operational issues, queries and requests?
The service desk practice provides a communication point for users to report operational issues, queries, and requests. It ensures that all service-related issues are acknowledged, classified, owned, and actioned properly to maintain efficient service delivery and support.
5.2.14 Service desk Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
C is correct.
C - correct.
Service desk