Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?
Service level management involves establishing shared views of the services and their target service levels with customers. It ensures these levels are met by monitoring, analyzing, storing, and reporting relevant metrics. Additionally, it performs regular service reviews to ensure that the services remain appropriate and relevant to the needs of the organization and its customers. Therefore, service level management is the practice that includes conducting regular reviews to ensure that services are still appropriate and relevant.
Service level management provides the end-to-end visibility of the organization’s services. To achieve this, service level management: - establishes a shared view of the services and target service levels with customers - ensures the organization meets the defined service levels through the collection, analysis, storage, and reporting of the relevant metrics for the identified services - performs service reviews to ensure that the current set of services continues to meet the needs of the organization and its customers - captures and reports on service issues, including performance against defined service levels.
A is correct.