Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 275

What is the customer of a service responsible for?

    Correct Answer: A

    The customer of a service is responsible for defining the requirements for the service. This involves detailing what the service should achieve and the criteria it must meet to satisfy their needs. Other roles, such as provisioning the service, using the service, and authorizing the budget for the service, are typically handled by service providers, users, and sponsors respectively.

Discussion
heerowiindOption: A

A. Defining the requirements for the service = customer B. Provisioning the service = service provider C. Using the service = user D. Authorizing the budget for the service = sponsor

Alandeta

Herowind again saving me from having to open up the book

viswakalyanOption: A

Correct answer : - Defining the requirements for the service