Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 237

In which situation will incident management USUALLY use a separate process?

    Correct Answer: D

    Incident management usually uses a separate process for information security incidents due to their sensitive nature. These incidents often involve breaches of security, confidentiality, or threats to the availability and integrity of IT services, requiring specialized handling protocols and processes to address the unique risks and responses needed.

Discussion
NomNom2Option: D

D. For information security incidents, incident management USUALLY uses a separate process. Information security incidents are a type of incident that involves a breach of security or confidentiality, or a threat to the availability or integrity of IT services. Due to the sensitive nature of these incidents, incident management usually uses a separate process to handle them.

RickyQOption: D

5.2.5 Incident Management There are usually separate processes for managing major incidents, and for managing information security incidents.