What is the purpose of the 'incident management' practice?
What is the purpose of the 'incident management' practice?
The purpose of the 'incident management' practice is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. This ensures that any disruption to services is dealt with promptly, allowing operations to return to normal and reducing the impact on business processes and customer satisfaction.
incident management - A. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible sevice desk - B. To capture demand for incident resolution and service requests problem management - C. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents service request management - D. To support the agreed service quality by effective handling of all agreed user-initiated service requests
A is correct (ITIL v4): The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible.
A is correct.
correct answer is A
A - Meneyn is right
This is ITIL definition