Which step of the 'continual management model' defines measurable targets?
Which step of the 'continual management model' defines measurable targets?
The step 'Where do we want to be?' in the continual management model is where measurable targets are defined. This step involves setting improvement objectives, critical success factors (CSFs), and key performance indicators (KPIs) based on the analysis of the current state and the desired future state.
Continual management model?? Improvement I think
4.6.1.3 Step 3: Where do we want to be? Improvement opportunities can be identified and prioritized based on the gap analysis, and improvement objectives can be set, along with critical success factors (CSFs) and key performance indicators (KPIs).
A. Where do we want to be?
Definitely -A- Where do we want to be? https://www.bmc.com/blogs/itil-continual-improvement/