Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 55

Which statement about outputs is CORRECT?

    Correct Answer: C

    Outputs contribute to the achievement of outcomes. Outputs are the tangible or intangible deliverables produced by activities within a process. They are what an organization directly produces and offers to consumers or other stakeholders. These outputs are designed to enable consumers to achieve their desired outcomes, making Option C the correct statement.

Discussion
AnsisyOption: C

2.5.1 - Outcomes - Acting as a service provider, an organization produces outputs that help its consumers to achieve certain outcomes.