Which of the following is included in the purpose of the 'continual improvement' practice?
Which of the following is included in the purpose of the 'continual improvement' practice?
The purpose of the 'continual improvement' practice is to align the organization's practices and services with changing business needs. This involves ongoing efforts to identify opportunities for improvement and to implement changes that will help the organization adapt to new challenges and stay competitive. Options A, B, and D describe different IT service management practices related to incident management, relationship management, and problem management, respectively, and do not specifically focus on continual improvement.
A. The restoration of normal service operation as quickly as possible = incident management B. The establishment of links between the organization and its stakeholders at strategic and tactical levels = relationship management C. The alignment of the organization's practices and services with changing business needs = continual improvement D. The reduction of the likelihood and impact of incidents = problem management