What is a service?
What is a service?
A service is defined as a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. This aligns with the core principles of service management, where the goal is to deliver value to customers while minimizing their involvement in the underlying processes and risks.
A. A possible event that could cause harm or loss, or make it more difficult to achieve objectives = risk B. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks = service C. A tangible or intangible deliverable of an activity = output D. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings = service relationship management
B is correct.