How are target resolution times used in the 'incident management' practice?
How are target resolution times used in the 'incident management' practice?
Target resolution times are agreed, documented, and communicated to help set user expectations. This practice is essential in incident management as it ensures that all parties are aware of the expected time frames for resolving incidents, which helps in managing user expectations and maintaining trust.
These questions are out of date, took the exam 05Feb2023 and I only saw three questions from this bank. Good luck everyone.
Hi, which dump is suitable to clear the exam ?
Incident management can have an enormous impact on customer and user satisfaction, and on how customers and users perceive the service provider. Every incident should be logged and managed to ensure that it is resolved in a time that meets the expectations of the customer and user. Target resolution times are agreed, documented, and communicated to ensure that expectations are realistic. Incidents are prioritized based on an agreed classification to ensure that incidents with the highest business impact are resolved first.
5.2.5 Incident Management Target resolution times are agreed, documented, and communicated to ensure that expectations are realistic
Did my exam and scored a 93%. I felt much more confident after practicing all these exam questions. I would say 35/40 questions were in examtopics.
hi, which dump is good to clear the exam ?
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I am happy to share that I have passed my exam today and all questions are from examtopics only.,
hi, are you sure is this dump suffice ?
Target resolution times are agreed, documented, and communicated to ensure that expectations are realistic
Today I wrote the exam. Scored 39/40. Exam topics helped me a lot, around 70% of questions covered in this topics only. With knowledge of whole subject and Exam topics you can easily crack the exam. All the best to all.
refer 5.2.5 Every incident should be logged and managed to ensure that it is resolved in a time that meets the expectations of the customer and user. Target resolution times are agreed, documented, and communicated to ensure that expectations are realistic.
Match user expectations are always important requirements for ITIL v4
"User expectations" is key.
Answer is A. Target resolution times are agreed, documented, and communicated to ensure that expectations are realistic
answer A
from definition
(A is correct) if you want valid Questions and Answers. You have the site name above.
Agree with A If you need full questions touch me at <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="0e636162627720696f7c7a6b604e617b7a62616165206d6163">[email protected]</a>