Which 'service level management' activity helps staff to deliver a more business-focused service?
Which 'service level management' activity helps staff to deliver a more business-focused service?
Understanding the ongoing requirements of customers helps staff to deliver a more business-focused service because it aligns the service delivery with the evolving needs and expectations of the business. This ensures that the services provided are relevant and valuable to the business operations and objectives.
The activities of engaging and listening provide a great opportunity to build improved relationships and to focus on what really needs to be delivered. It also gives service delivery staff an experience-based understanding of the day-to-day work that is done with their technology, enabling them to deliver a more business focused service.
B is correct
B is correct.