Which practice recommends using tools for collaboration and the automated matching of symptoms?
Which practice recommends using tools for collaboration and the automated matching of symptoms?
Incident management recommends using tools for collaboration and the automated matching of symptoms. This practice focuses on restoring normal service operation as quickly as possible by addressing incidents and minimizing the impact on business operations. Tools that offer automated analysis and matching of incidents can help in swiftly identifying and resolving these issues.
Modern IT service management tools can provide automated matching of incidents to other incidents, problems, or known errors, and can even provide intelligent analysis of incident data to generate recommendations for helping with future incidents.
Agreed
answer c: 5.2.5 - Incident management Modern IT service management tools can provide automated matching of incidents to other incidents, problems, or known errors, and can even provide intelligent analysis of incident data to generate recommendations for helping with future incidents.
UCertify material also contains this under incident management "There may also be a need for good collaboration tools so that people working on an incident can collaborate effectively."
C is correct.