Which is an activity in the 'problem control' phase of problem management?
Which is an activity in the 'problem control' phase of problem management?
The 'problem control' phase of problem management focuses on identifying, recording, and managing problems to prevent their recurrence. An activity within this phase includes re-assessing a known error to manage its ongoing impact, which helps to ensure it doesn't cause further incidents. This task is aligned with the proactive approach of problem management to prevent future issues.
Correct is C "Problem control activities include problem analysis, and documenting workarounds and known errors"