Which is the BEST type of resource for investigating complex incidents?
Which is the BEST type of resource for investigating complex incidents?
The best type of resource for investigating complex incidents is knowledgeable support staff. Complex incidents usually require an understanding that transcends simple procedural steps and scripted instructions. Knowledgeable support staff have the expertise and experience to analyze complex issues, make informed decisions, and provide effective resolutions. This type of resource offers a level of adaptability and problem-solving capability that is essential for handling complex situations efficiently.
Page 122 There may be scripts for collecting information from users during initial contact, and this may lead directly to diagnosis and resolution of simple incidents. Investigation of more complicated incidents often requires knowledge and expertise, rather than procedural steps.