Which is an external input to the service value chain?
Which is an external input to the service value chain?
The external input to the service value chain is customer requirements. The service value chain model includes various activities that transform inputs into outputs, and one key external input is the demand from customers. Customer requirements represent this demand, making them an essential external input to the service value chain.
If you see the diagram of SVC, notice that "Demand" is referred to as an external input. This demand refers to customer requirements.
C is the correct answer. You'll find this under key inputs for 'Engage' value chain activity. It states 'detailed requirements for services and products provided by customer'
4.5 Each activity transforms inputs into outputs. These inputs can be demand from outside the value chain
Answer is "A" The Service Value Chain has key inputs and outputs for each activity. Inputs can come from external sources, such as Governance; they also come from other activities in the Service Value Chain, such as "Improve", Engage, and Obtain/Build.
that sentence contradict your own statement. "external sources such as: ...., they also come from..." Sentence and that coma, gives you clear separation between external and other activities (inside SVC).
Answer is not A. "A" is internal to the SVC. The question is specifically asking for external. I agree with the given answer C is correct.
is Customer requirements can be counted as an input?
For sure as it's counted as a demand which is the input of SVC
Answer is C
From book: Service desk Purpose: „to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users" Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
Typical example of when they say "Do not smoke joint before you study or attempt ITIL questions" lol
correct its C
C is correct.
D also works because as requirements change, a feedback loop to provide constant feedback can be used as an external feedback to maintain value.
correct answer is C
Agree with C If you need full questions touch me at <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="016c6e6d6d782f66607375646f416e74756d6e6e6a2f626e6c">[email protected]</a>