What is the purpose of the 'problem management' practice?
What is the purpose of the 'problem management' practice?
The purpose of the 'problem management' practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
Confirm B. ITIL 4: The purpose of problem management is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
A. To protect the information needed by the organization to conduct its business = information security B. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors = problem management C. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services = continual improvement D. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible = incident
Answer is B problem management The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
B is correct.
correct answer is B
B Is correct