Which is described by the 'organizations and people' dimension of service management?
Which is described by the 'organizations and people' dimension of service management?
The 'organizations and people' dimension of service management focuses on ensuring that an organization's structure and culture, as well as its roles, responsibilities, and leadership styles, support its objectives. Key elements in this dimension include communication and collaboration, as these are crucial for enabling effective teamwork and ensuring that the organization's goals are met. Therefore, the correct answer is communication and collaboration.
B. 3.1 pg 40 Attention should be paid not only to the skills and competencies of teams or individual members, but also to management and leadership styles and to communication and collaboration skills.