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ITILFND V4 Exam - Question 168


Which TWO statements about the guiding principles are CORRECT?

1. The guiding principles support continual improvement

2. Each guiding principle applies to a selection of the available stakeholder groups

3. Organizations should decide which one of the guiding principles is relevant to them

4. Organizations should consider how the guiding principles interact with each other

Show Answer
Correct Answer: D

The guiding principles support continual improvement, ensuring that organizations consistently strive to enhance their processes and outcomes. Additionally, organizations should consider how the guiding principles interact with each other, as their combined application can provide more comprehensive guidance and stronger results. Each principle is intended to be universally applicable and valuable when used together, rather than being selectively applied.

Discussion

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SandyIndiaOption: D
Jul 30, 2021

The guiding principles encourage and support organizations in continual improvement at all levels. Organizations should not use just one or two of the principles, but should consider the relevance of each of them and how they apply together

WilliamzhouOption: D
Apr 12, 2022

D is correct

Technet34Option: D
Jun 26, 2022

D is correct. C is not due to "Organizations should decide which one of the guiding principles is relevant to them" is an incorrect statement. Organizations should follow ALL guiding principles and not pick and choose.

MarysSonOption: D
Aug 5, 2023

Option # 2 is way off base, so we can eliminate A and B. Guiding Principles are recommendations, so organizations can decide which ones are relevant to them. That leaves options 1 and 4. The answer is D.

jj0097Option: C
Jun 5, 2022

C is good

Anthony053
Jun 29, 2022

guiding principles are universal

Gepro
May 4, 2024

Yes, but universal does not exclude validating how relevant it is. Depending on the situation it can be more or less relevant. Relevant on the other side does not mean it is totally neglected.

Raptor95Option: D
Jun 27, 2022

The guiding principles encourage and support organizations in continual improvement at all levels. Organizations should not use just one or two of the principles, but should consider the relevance of each of them and how they apply together

136898is42Option: D
Jul 30, 2022

Guiding principles encourage continual improvement. An organization should consider the relevance of each principle, but they cannot/should not pick and choose.

Portimao999Option: C
Sep 4, 2023

The answer is C. Analyzing the cause of problems. Problem identification is the first step in the problem-solving process. It involves identifying the root cause of the problem. This can be done by gathering information from stakeholders, analyzing data, and conducting experiments. Once the root cause of the problem has been identified, it can be addressed. Option A, analyzing information from software developers, is an activity that would be done during the problem-solving process, but it is not part of problem identification. Option B, establishing problem workarounds, is an activity that would be done after the problem has been identified. It involves finding ways to work around the problem until it can be permanently solved. Option D, establishing potential permanent solutions, is an activity that would be done after the problem has been identified and the root cause has been determined. It involves developing solutions that will prevent the problem from happening again.

aabdeljaOption: D
Feb 7, 2024

The guiding principles encourage and support organizations in continual improvement at all levels. Organizations should not use just one or two of the principles, but should consider the relevance of each of them and how they apply together

GeproOption: C
May 4, 2024

C - 3 & 4 According to my docs, a guiding principle is defined: "A guiding principle is a recommendation that guides a company under all circumstances, regardless of changes in its goals, strategies, working methods, or leadership structures. A guiding principle is universal and enduring." Not all principles will be important in every situation. However, it should be checked on each occasion (project, customer, or improvement situation) which ones are suitable. Continual improvement (1) is considered in service value system.