Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 327

Which practice needs the right culture to be embedded across the entire organization?

    Correct Answer: D

    Continual improvement is the practice that needs the right culture to be embedded across the entire organization. This practice involves a constant effort to improve services, processes, and practices within the organization, requiring a cultural shift that engages everyone from top leadership to frontline employees. Only by embedding this culture organization-wide can continual improvement be successfully and sustainably achieved.

Discussion
randy227Option: D

5.1.2 The commitment to and practice of continual improvement must be embedded into every fibre of the organization.