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ITILFND V4 Exam - Question 327


Which practice needs the right culture to be embedded across the entire organization?

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Correct Answer: D

Continual improvement is the practice that needs the right culture to be embedded across the entire organization. This practice involves a constant effort to improve services, processes, and practices within the organization, requiring a cultural shift that engages everyone from top leadership to frontline employees. Only by embedding this culture organization-wide can continual improvement be successfully and sustainably achieved.

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randy227Option: D
Mar 31, 2023

5.1.2 The commitment to and practice of continual improvement must be embedded into every fibre of the organization.