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Question 340

A user wants to know how to create a report, so they come into contact with the service desk.

Which practice is MOST LIKELY to help with the solution of this issue?

    Correct Answer: C

    Service request management is the most likely practice to help with the issue of a user wanting to know how to create a report. This practice includes handling service requests which can be requests for information or advice, such as how to perform certain tasks.

Discussion
ikothariOption: C

a request for information (for example, how to create a document or what the hours of the office are)