A user wants to know how to create a report, so they come into contact with the service desk.
Which practice is MOST LIKELY to help with the solution of this issue?
A user wants to know how to create a report, so they come into contact with the service desk.
Which practice is MOST LIKELY to help with the solution of this issue?
Service request management is the most likely practice to help with the issue of a user wanting to know how to create a report. This practice includes handling service requests which can be requests for information or advice, such as how to perform certain tasks.
a request for information (for example, how to create a document or what the hours of the office are)