Testers are often seen as the bearer of unwanted news regarding defects. What are effective ways to improve the communication and relationship between testers and others? a) Communicate factual information in a constructive way. b) Try to understand how the other person feels and why they react the way they do. c) Always outsource testing activities. d) Never record information that could be used to apportion blame to an individual or team.
Effective communication and improved relationships between testers and others involve communicating factual information constructively and understanding the perspectives and reactions of others. These strategies foster a collaborative environment, reduce the perception of negativity, and build mutual respect. Outsourcing testing activities does not inherently improve communication or relationships, and avoiding recording information to prevent blaming individuals is not a constructive or transparent practice. Thus, focusing on communication and empathy is key.
A is correct
A. a and b