Which ITIL component focuses on ensuring that system resources, processes, and personnel are properly allocated to meet SLA requirements?
Which ITIL component focuses on ensuring that system resources, processes, and personnel are properly allocated to meet SLA requirements?
Availability management is the ITIL component focused on ensuring that system resources, processes, and personnel are properly allocated to meet SLA requirements. It is responsible for ensuring that all aspects of IT infrastructure, systems, and services are available and functioning as needed to meet the agreed-upon service levels. Continuity management deals with restoring services after an outage, configuration management involves maintaining information about IT components, and problem management focuses on identifying and addressing issues before they impact services.
B. Availability management
Availability Management in ITIL ensures that system resources, processes, and personnel are properly allocated to meet Service Level Agreement (SLA) requirements. It focuses on minimizing downtime, ensuring system reliability, and optimizing resource availability to meet business needs. Why Not the Others? A. Continuity Management → Focuses on disaster recovery and business continuity, not day-to-day SLA fulfillment. C. Configuration Management → Deals with tracking and managing IT assets but does not ensure SLA compliance. D. Problem Management → Aims to identify and eliminate root causes of incidents, but does not directly allocate resources for SLA fulfillment.