Which is MOST important when negotiating an Internet service provider (ISP) service-level agreement (SLA) by an organization that solely provides Voice over
Internet Protocol (VoIP) services?
Which is MOST important when negotiating an Internet service provider (ISP) service-level agreement (SLA) by an organization that solely provides Voice over
Internet Protocol (VoIP) services?
For an organization that solely provides Voice over Internet Protocol (VoIP) services, ensuring the availability of network services is the most important factor when negotiating an Internet service provider (ISP) service-level agreement (SLA). VoIP relies entirely on having a continuous and stable network connection. Without network availability, VoIP services would not function, leading to a complete halt in the organization's operations. While factors like Mean Time to Repair (MTTR), Quality of Service (QoS), and financial penalties are important, they are secondary to the fundamental requirement of network availability to avoid any service disruptions.
The isp only provides voip, so qos and contention will be never be an issue. Availability equates to uptime and is most imp
B is correct
ISP is providing the underlay only. QoS is responsibility of the customer using the internet service.
D, as your ISP is not responsible for your QoS: https://serverfault.com/questions/800826/is-quality-of-service-my-isps-responsibility I think QoS is thrown in there to trick you, because VOIP and QoS go together, but an ISP provides the internet service access, so they are about availability, not how your application works.
The MOST important factor when negotiating an Internet Service Provider (ISP) service-level agreement (SLA) by an organization that solely provides Voice over Internet Protocol (VoIP) services would be: D. Availability of network services In a business where the sole service is VoIP, network availability is critical. If the network is down, the entire business operation could come to a halt, making availability a primary concern. VoIP is extremely sensitive to network downtime, and therefore, ensuring that the network is available is of utmost importance. While MTTR, QoS between applications, and financial penalties in case of disruption are also important factors to consider, they are secondary to ensuring that the network services are available for the core business offering of VoIP. This is aligned with best practices for SLAs in critical service delivery as per CISSP certification guidelines.
We primarily used VoIP as the primary means of voice-communication throughout remote sites. When an entire forward site goes "red" on network connectivity, we would have to exercise the alternate or contingency plans to talk between sites. Cant just call em because the VoIP phones connected to the network dont work.
Voice is sensitive to QoS, I understand that the network availability is important but the availability of the network doesn't do much if it can't assure the call quality. thus I choose the QOS because that is the only thing that allows me to make sure the service is working properly
Network can be available, but no QoS for VoIP. So answer D is wrong. QoS is a main requirement in the SLA for VoIP, probably for other services like backup system, answer D can be correct.
QoS is the best answer.
QOS and availability should be included in the SLA negotiation but the most important is QOS which should be more important.
B. Quality of Service (QoS) between applications is the most important when negotiating an Internet service provider (ISP) service-level agreement (SLA) by an organization that solely provides Voice over Internet Protocol (VoIP) services. QoS guarantees the availability of certain network resources, such as bandwidth, for specific types of traffic such as VoIP traffic, ensuring that voice calls are delivered with a minimum level of delay, jitter, and packet loss. This is critical for an organization that provides VoIP services, as poor QoS can result in poor call quality, dropped calls, and lost revenue. Source: openai
Internet do not honor QOS tagging, Best Effort only.... However, ISP can provide some sort of contract guaranteeing the availability of the internet circuit and services (SLA). SLA is not necessarily available in every parts of the world, not even US or EU, only based on available infrastructure.
You usually see three or four or five 9s in an SLA but not QoS.
organization solely provides Voice over Internet Protocol (VoIP) services, so only Voip traffic on the wire, do we need QoS than Availability?
they only have 1 application VoiceOverIP. There's no other applications to prioritize with QOS. If the network isn't available, there is no phone service since VOIP is completely dependent about the network.
Option B, Quality of Service (QoS) between applications, is indeed an important consideration when negotiating an Internet service provider (ISP) service-level agreement (SLA) for an organization that provides Voice over Internet Protocol (VoIP) services. QoS refers to the ability to prioritize and allocate network resources to ensure the desired level of performance for specific applications or services. In the case of VoIP, maintaining a consistent and high-quality connection is crucial to ensure clear and uninterrupted voice communications. Negotiating a robust QoS provision in the SLA would help prioritize VoIP traffic and ensure optimal performance.
Thanks, ChatGTP!
SLA is what services are purchased and guranteed by the ISP and they are bound to it, they are different level of services package with various SLA and prices, if QOS is dropping below the SLA it is considered an outage.
It is the organization that provides the VoIP service, and it will be the one that must guarantee it. The ISP must guarantee the availability of the network and therefore this is the factor to be negotiated in the SLA.
The answer is B. QOS includes availability
Only one application being provided, so it can't be B