Which of the following are distinguishing characteristics of a managed service provider?
Which of the following are distinguishing characteristics of a managed service provider?
A distinguishing characteristic of a managed service provider (MSP) is the ability to remotely monitor and manage objects for the customer and to proactively maintain these objects under management. Proactive maintenance ensures that potential issues are addressed before they become significant problems, which aligns with the primary goal of an MSP to provide continuous, high quality IT support and maintenance. This approach differentiates MSPs from services that only react to issues after they occur.
A. Be able to remotely monitor and manage objects for the customer and proactively maintain these objects under management.
A Managed Service Provider (MSP) is a company that remotely manages IT infrastructure and services for customers. The key distinguishing features of an MSP include: Remote monitoring and management (RMM) of customer systems. Proactive maintenance, including updates, patches, and security measures to prevent issues before they cause disruptions. Often includes automation and predictive analytics to enhance service efficiency. Why Not the Others? B. Have some form of a help desk but no NOC → MSPs typically include a Network Operations Center (NOC) for monitoring and response in addition to a help desk. C. Be able to remotely monitor and manage objects for the customer and reactively maintain these objects under management → MSPs are proactive, not just reactive; they aim to prevent issues rather than just respond to them. D. Have some form of a NOC but no help desk → MSPs typically provide both a NOC and a help desk to handle proactive monitoring and customer support.