What concept and operational process must be spelled out clearly, as far as roles and responsibilities go, between the cloud provider and cloud customer for the mitigation of any problems or security events?
What concept and operational process must be spelled out clearly, as far as roles and responsibilities go, between the cloud provider and cloud customer for the mitigation of any problems or security events?
The concept and operational process that needs to be clearly defined in terms of roles and responsibilities between the cloud provider and cloud customer for handling and mitigating problems or security events is incident response. Incident response refers to the process through which security breaches, attacks, or operational issues are identified, managed, and resolved. Properly detailing this process ensures that both parties know how to coordinate and communicate during incidents, thus effectively addressing and mitigating any adverse impacts.
A. Incident response
In cloud computing, incident response refers to the process of detecting, analyzing, containing, and mitigating security events such as breaches, outages, or cyberattacks. It is critical that roles and responsibilities for incident handling are clearly defined between the cloud provider and the cloud customer to avoid confusion and ensure a swift response. Why Not the Others? B. Problem Management: Focuses on identifying and resolving root causes of incidents but does not define immediate response roles. C. Change Management: Deals with planning and approving system changes but is not directly related to handling security events. D. Conflict Response: This is not a standard cloud security or ITIL concept in the context of incident handling.